Valid national identity card or passport.
If you are travelling with your children, please note that from now on, minors, regardless of their age, must also have an individual passport. French legislation stipulates that minors travelling with both parents or only one of them, do not need to be in possession of a permit to leave the country. However, this document is mandatory (since January 15, 2017) if the child is unaccompanied. In this case, the child must present a passport (or identity card, depending on the requirements of the country of destination); an authorization to leave the country document, signed by one of the parents holding parental authority (an authorization to leave the country document is available on the website www.service-public.fr); a photocopy of an identity document of the signing parent.
If the child, travelling with an identity card, is accompanied by a parent with a name other than his or her own, he or she must carry a document (family record book) proving filiation.
New security measures have been introduced at airports: electronic devices (smartphones, tablets, mobile phones, etc.) must be charged and in working order for all flights to and from the United States and London. Screening officers must be able to turn them on. As a precaution, keep your charger handy. If your device is unloaded or defective, it will be confiscated. As this measure may be extended to other airports, we recommend that you charge your electronic devices before the flight, regardless of your destination.
For a stay of less than 90 days, no visa for European Union nationals or Swiss nationals. For other nationalities, we are at your disposal to assist you in your efforts.

For Swiss nationals

Valid passport
Return or continuation ticket

For nationals of the United States and Canada

Valid passport
Return or continuation ticket

For other nationalities

We are at your disposal to assist you in your efforts.

Saint Martin, Saint Barthélémy formalities for a length of stay inferior to three months.

For French nationals:

If arriving at Juliana International Airport, SXM code, on Dutch territory: A valid passport and a return or continuation ticket.
If arriving at Grand-Case airport, the French territory: A valid passport or identity card.

For European Union nationals:

Valid passport
Return or continuation ticket

For nationals of the United States and Canada:

A passport with a validity period of at least 3 months after the end of the planned stay in the country
Return or continuation ticket

For other nationalities

We are at your disposal to assist you in your efforts.

Formalities Dominican Republic for a length of stay inferior to three months.

For French, Belgian and Swiss nationals:

Passport valid for at least 6 months from the date of entry into Dominican territory.
Mandatory tourist card to be purchased for each passenger (adult, child and baby) at the airport upon arrival: 10 USD. This tourist card is valid for 1 month. Beyond 1 month of stay, there a tax due, calculated according to the extra time spent on site.
Return or continuation ticket

For nationals of the United States and Canada:

Passport valid for at least 6 months from the date of entry into Dominican territory.
Mandatory tourist card to be purchased for each passenger (adult, child and baby) at the airport upon arrival: 10 USD. This tourist card is valid for 1 month. Beyond 1 month of stay, we pay a tax calculated according to the extra time spent on site.
Return or continuation ticket

For other nationalities

We are at your disposal to assist you in your efforts.

Booking

I wish to make a reservation, how do I proceed?

First, you must fill out the request form on the website.

Our travel consultants will send you by email, within 24 working hours, proposals corresponding to your wishes.

You indicate by email or phone the accommodation you want to book as well as airline tickets and/or car rentals.

We pre-book all services you requested and then we send you by email a PDF contract that you will fill and signed and return to us by fax or email. We will send you the terms of payment at the same time.

How to sign my rental contract?

You receive your contract by email in PDF format. Just print it, initial it, sign it, send it back to us by fax or scanned by email.

In case of difficulties, we invite you to contact directly your travel advisor.

Can I visit a property before booking?

Since the villas rented at Antilles Exception are regularly rented, it is rarely possible to visit them (We do not disturb our guests-renters during their stay).

Rest assured that, in all cases, we are very vigilant to present on our site a description and photos in line with reality. For any additional questions about the location, the environment, the equipment, etc.... You can contact our teams:

Martinique, Dominican Republic: +596 (0) 596 784 784
Guadeloupe, Saint Martin, Saint Barth: +590 (0) 590 489 879
Email: contact@antillesexception.com

I must provide a liability insurance rider, what is it?

During the entire rental period, you must be able to provide a liability insurance rider that allows you to be insured against potential damages caused during your stay in the rented property. It is often included in your home insurance policy (multi-risk version), ask your insurer.

If you do not have liability insurance, contact us.

Payment

What are the terms of payment?

A down payment is required to book your reservation. The amount of the down payment varies depending on the reservation and the destination:

Martinique, Guadeloupe, The Saints, Marie Galante:

For accommodation and car rental, we require a deposit of 30% upon booking. The balance must be paid 35 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.

For flights, depending on the case, we require a deposit of 30% or 100% payment at the time of booking (this point is always specified on the quote and the contract). The balance must be paid 35 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.

Saint Martin, Saint Barthelemy

For property and car rentals, we require a deposit of 30% upon booking. The balance must be paid 35 days before your arrival. For all requests less than 65 days, the full amount of the reservation is due (for Christmas and New Year's days, it is 95 days).

For the flights, depending on the case, we require a deposit of 30% or 100% payment at the time of booking (this point is always specified on the quote and the contract). The balance must be paid 65 days before your arrival (for Christmas and New Year, it's 95 days). For any request within 35 days, the entire amount of the reservation is due.

Dominican Republic

For property and car rentals, we require a deposit of 30% upon booking. The balance must be paid 65 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.

For the flights, depending on the case, we require a deposit of 30% or 100% payment at the time of booking (this point is always specified on the quote and the contract). The balance must be paid 65 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.

How to pay a reservation?

Several payment methods are accepted:

Payment by credit card over the internet - We send you a link that gives you access to the secured online payment module by BNP Paribas (European and North American card accepted - 3% fee for payment by American Express). You instantly receive a payment confirmation email.
Payment by credit card by phone - You give us your credit card number by phone and we carry out "live" the transaction via our payment terminal (never send your credit card numbers by email - European and North US accepted - 3% fee for payment by American Express). We then send you by email a copy of the ticket of the payment.
Transfer - You can pay by bank transfer to our bank account based in France. Any transfer fees (especially from abroad) are the responsibility of the issuer (the client). The cost of our bank is € 10 and must be added to the amount of the transfer.
Payment in cash: In accordance with the law, we accept cash payments up to 1000 € maximum.
Payment by check: We do not accept payment by check

Can I pay in the currency of my choice?

We only accept payments in euros. Rates mentioned on the contract are inclusive of all taxes.

How to get an invoice for my stay?

Just send us a request by email reminding us of the reference of your stay.

Amendments and cancellations

I signed a rental agreement, can I cancel without cancellation fees?

The signing of a contract is binding. If Article L121-20 of the French Consumer Code provides for a seven-day withdrawal period without penalties and without proof, this right does not apply to remote sales of rentals of accommodation, transportation, catering and leisure services. Thus, once a contract has been signed, the cancellation terms and conditions apply.

What are the cancellation terms and conditions?

The cancellation policy varies depending on the destination and the period between the day of cancellation and the expected date of departure:

Stay in Martinique, Guadeloupe, Saintes or Marie Galante:

30% of the amount of the stay more than 35 days before departure,
50% of the amount of the stay: from 35 to 21 days before departure,
75% of the amount of the stay: from 20 to 12 days before departure,
100% of the amount of the stay: less than 12 days before departure.
Some airline tickets are non-refundable and this point is always stated on the booking contract (with the exception of airport taxes which are always refundable). In this case, only services other than air transfers are applied to the above rates.

Stay in the Dominican Republic:

30% of the amount of the stay more than 65 days before departure (minimum 100 €),
50% of the amount of the stay: from 65 to 35 days before departure,
100% of the amount of the stay: less than 35 days before departure.

Some airline tickets are non-refundable and this point is always stated on the booking contract (with the exception of airport taxes which are always refundable). In this case, only services other than air transfers are applied to the above rates.

Stay in Saint Martin or Saint Barthelemy:

30% of the amount of the stay excluding Visitor's Tax and Service Charge more than 65 days before departure (minimum 100 €),
100% of the amount of the stay excluding Visitor's Tax and Service Fees less than 65 days before departure.

Specificity holiday season end (for any stay including the night of December 24 and / or December 31):

30% of the amount of the stay excluding Visitor's tax and service charge more than 95 days before departure (minimum 100 €),
100% of the amount of the stay excluding Visitor's Tax and Service Fees less than 95 days before departure.

Attention: For departures on end-of-year periods (between the 15th of December and the 10th of January the cancellation fee is 100% for any cancellation within 45 days of the date of departure.

How to cancel a reservation?

All cancellations must be reported to Exception Voyage by email with acknowledgment receipt requested. The cancellation date taken into account in the calculation of fees is the date of acknowledgement of receipt of the mail.

Once on site, what happens if I decide to reduce the length of my stay in the rented property?

If you decide to leave before the contractually agreed date, the nights not spent in the accommodation are not refunded.

How to add a service/services (plane tickets, car rental ...)

You must contact, by telephone or email, your travel advisor specifying your request. He/she will promptly send you a quote and you can then book.

How to modify a reservation that has been confirmed?

If you want to modify the characteristics of a contract already booked (change of date of arrival or departure, modification of the length of stay, the number of participants, names of flights passengers...) You must send an email to your travel advisor who will take care of your request. Insofar as these modifications are possible and therefore carried out by Exception Voyage, a contribution of 100 to 150 euros to the administrative costs necessary for these modifications will be requested depending on the requested modifications. Voyage Exception is under no obligation to accept a contract amendment and remains free to submit a modification of stay on the conditions it deems appropriate.

My stay

When would I receive my travel vouchers?

Upon reception of the final payment, and at the latest 15 days before your departure, we will send you by email your travel vouchers. Each voucher corresponds to the services you have booked: property rental voucher, car rental voucher and air tickets. All information necessary for the smooth running of your stay is indicated on the vouchers. Please check them and print them, they must be given to the various service providers upon your arrival.

How to contact the owner or manager of the property I rented?

The name and phone number of the owner or on-side manager of the property are shown on the travel vouchers that you will receive no later than 15 days prior to your arrival. We invite you to contact that person a few days before arrival to finalize any details.

How do I enter the premises?

The owner or his legal representative welcomes you and proceeds to the inventory of the rented property (rules of operation, handing over of the keys, remittance of the damage deposit ...). Travelers often arrive late in the day and can be a little tired. In order to "lighten up" the arrival, the inventory is often succinct. In this case, you must imperatively report any missing or damaged item, in writing within 24 hours of arrival.

Who is my referent on the spot during my stay?

During your stay, for any question concerning housing or to report a malfunction, you must contact the owner or his legal representative.

If you do not get an answer or repair quickly, you can contact us:

Martinique, Dominican Republic: +596 (0) 596 784 784
Guadeloupe, Saint Martin, Saint Barth: +590 (0) 590 489 879
Email: contact@antillesexception.com

Do I need to provide a security deposit when entering the premises?

The damage deposit is mandatory for seasonal rental, the amount is stipulated in the rental agreement. It can be paid by check or by credit card for the majority of the rentals. If the contract mention only damage deposit by check and that you do not have a checkbook, we invite you to contact Antilles Exception at least 1 week prior to your arrival at +596 (0) 596 784 780 to define the best way for the deposit. The damage deposit will be kept by the owner or his on-site representative for the duration of the rental and will be returned to you the day of your departure or returned by mail within 14 days after your departure, except in case of damages. In the event of damages are noted, the deposit will be returned after deduction of the costs covering the damages, according to the legislation in force.

At what time can I take possession of the premises?

Check-in is at 5pm. In case your flight arrives after 5pm, the owner or his on-site representative will wait for you at your rental property, according to the arrival time of your flight.

At what time should I vacate the premises?

The rented property must be vacated at 11am on the day of departure.

My plane takes off at the end of the day, can I stay in the rented property?

The rented property must be contractually vacated at or before 11am on the day of departure. However, the owner may, on request, authorize a late departure in the event that the property is not rented the same day. This subject must be confirmed during your stay with the owner or his on-site representative. If you would like to have late check-out, you will need to book an additional night.

Can I have events or parties at the property I rented?

Weddings, parties or other events taking place without the prior consent of the owner and payment of the costs incurred (specific insurance, security service and guarding, catering service, cleaning service, etc ...) are totally prohibited. In any case, the maximum capacity of the holiday rentals mentioned in the rental agreement cannot be exceeded.

Can I smoke in the rented property?

Smoking is not allowed inside the rental properties. The owner reserves the right to keep the deposit if damages related to this act (odors, traces on the walls ...) were noted at the end of the rental period.

Is the linen provided?

Linen (bath towels, bed linen and kitchen towels) is provided in all the Exception Voyage property rentals. Sometimes (rarely), pool and/or beach towels are also provided. This point is always specified in the contract.

Can I give feedback of my stay?

A few days after your departure, you will automatically receive an email allowing you to evaluate the property in which you have stayed.