How to book
I wish to make a reservation, how do I proceed?
How to sign my rental contract?
Can I visit a property before booking it?
I must provide a liability insurance, what is it?
What are the terms of payment?
Can I pay in the currency of my choice?
How to get an invoice for my stay?
Booking
I wish to make a reservation, how do I proceed?
First, you must fill out the request form on the website.
Our travel consultants will send you by email, within 24 working hours, proposals corresponding to your wishes.
You indicate by email or phone the accommodation you want to book as well as airline tickets and/or car rentals.
We pre-book all services you requested and then we send you by email a PDF contract that you will fill and signed and return to us by fax or email. We will send you the terms of payment at the same time.
How to sign my rental contract?
You receive your contract by email in PDF format. Just print it, initial it, sign it, send it back to us by fax or scanned by email.
In case of difficulties, we invite you to contact directly your travel advisor.
Can I visit a property before booking?
Since the villas rented at Antilles Exception are regularly rented, it is rarely possible to visit them (We do not disturb our guests-renters during their stay).
Rest assured that, in all cases, we are very vigilant to present on our site a description and photos in line with reality. For any additional questions about the location, the environment, the equipment, etc.... You can contact our teams:
• Martinique: +596 (0) 596 784 784
• Guadeloupe and Saint Martin: +590 (0) 590 489 879
• Email: contact@antillesexception.com
I must provide a liability insurance rider, what is it?
During the entire rental period, you must be able to provide a liability insurance rider that allows you to be insured against potential damages caused during your stay in the rented property. It is often included in your home insurance policy (multi-risk version), ask your insurer.
If you do not have liability insurance, contact us.
Payment
What are the terms of payment?
A down payment is required to book your reservation. The amount of the down payment varies depending on the reservation and the destination:
Martinique, Guadeloupe, The Saints, Marie Galante:
For accommodation and car rental, we require a deposit of 30% upon booking. The balance must be paid 35 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.
For flights, depending on the case, we require a deposit of 30% or 100% payment at the time of booking (this point is always specified on the quote and the contract). The balance must be paid 35 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.
Saint Martin, Saint Barthelemy
For property and car rentals, we require a deposit of 30% upon booking. The balance must be paid 35 days before your arrival. For all requests less than 65 days, the full amount of the reservation is due (for Christmas and New Year's days, it is 95 days).
For the flights, depending on the case, we require a deposit of 30% or 100% payment at the time of booking (this point is always specified on the quote and the contract). The balance must be paid 65 days before your arrival (for Christmas and New Year, it's 95 days). For any request within 35 days, the entire amount of the reservation is due.
Dominican Republic
For property and car rentals, we require a deposit of 30% upon booking. The balance must be paid 65 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.
For the flights, depending on the case, we require a deposit of 30% or 100% payment at the time of booking (this point is always specified on the quote and the contract). The balance must be paid 65 days before your arrival. For any request within 35 days, the entire amount of the reservation is due.
Several payment methods are accepted:
• Payment by credit card over the internet - We send you a link that gives you access to the secured online payment module by BNP Paribas (European and North American card accepted - 3% fee for payment by American Express). You instantly receive a payment confirmation email.
• Payment by credit card by phone - You give us your credit card number by phone and we carry out "live" the transaction via our payment terminal (never send your credit card numbers by email - European and North US accepted - 3% fee for payment by American Express). We then send you by email a copy of the ticket of the payment.
• Transfer - You can pay by bank transfer to our bank account based in France. Any transfer fees (especially from abroad) are the responsibility of the issuer (the client). The cost of our bank is € 10 and must be added to the amount of the transfer.
• Payment in cash: In accordance with the law, we accept cash payments up to 1000 € maximum.
• Payment by check: We do not accept payment by check
Can I pay in the currency of my choice?
We only accept payments in euros. Rates mentioned on the contract are inclusive of all taxes.
How to get an invoice for my stay?
Just send us a request by email reminding us of the reference of your stay.